Frequently asked questions
Groovelabs LLC offers the most comprehensive full-service audio visual, staging equipment and lighting rental solutions for San Bernardino, California, and beyond. Our expertise spans a variety of special events, including festivals, school graduations, local concerts, as well as TV, film, and corporate AV. Clients trust Groovelabs LLC for our dependable attention to detail and experience in delivering exceptional stage equipment rentals in California.
Q: Do you provide over the counter rentals?
A: Short answer NO. We are a full service solution.
Q: How do I go about securing a service with GROOVELABS LLC
A: Once we receive your request. An estimate will be provided to you. If you accept the terms of your order, the estimate will include information on retainer amount and or purchase order request to secure and engage the service.
Q Why do I need to place a retainer and or purchase order or both?
A: On your estimate you may be asked to provide a retainer (deposit) and or a purchase order or both. This is to officially engage our service. Which requires Groovelabs to reserve your equipment, labor for your service date. This means your service date and equipment is secured on our calendar with equipment removed from our available inventory . We do not hold any dates, equipment or labor without a retainer or Purchase order. Groovelabs reserves the right to keep dates and inventory available to other prospects until service dates have been officially secured. Your retainer amount is noted on your estimate or invoice.
Q: My company pays out NET 15/30 after services have been rendered.
A: We only honor NET 15 to specific customers and usually requires a retainer to be in place. However our terms are specific. Full payment within15 days an invoice has been issued. This typically falls on or before load in of a service. To avoid applied interest on past due invoices, please make payments on time.
Q: Why aren’t your prices listed on your website?
A: Because we are not an over the counter rental solution we don’t price individual equipment cost. We create a package based on your needs. This avoids the one size fits all dilemma that may net you with under or oversupplied equipment. Our services are geared to provide the required needs for your event along with staff to set up and operate.
Q: Do you deliver and set up event staging?
A: Yes, our team provides full-service delivery, setup, and teardown for all staging rentals.
Q: What types of events are your stages suitable for?
Our stages are perfect for:
◦ Weddings (ceremony platforms).
◦ Corporate presentations.
◦ Band performances and concerts.
◦ Fashion shows and runway events.
◦ School or community events.
Q: Can I rent stairs or ramps with the stage?
A: We offer stairs and ADA-compliant ramps to ensure accessibility for all guests and performers.
Q: Can your stages be used for outdoor events?
A: Yes, our stages are suitable for outdoor use. We ensure that all platforms are stable and level, even on uneven terrain.
Q: How far in advance should I reserve your services?
To secure availability, small events we recommend booking your stage rental at least 2–4 weeks for larger events 1 to 3 months before your event, especially during peak seasons.
Q: Do you provide lighting or sound equipment with stage rentals?
A: We can bundle lighting and sound rentals to complete your event setup. Let us know your requirements.